Our carpet cleaning prices are the lowest in Finsbury Park and all around N4 area.
 Carpet Cleaning
price from
| £55 |
 Upholstery Cleaning
price from
| £55 |
 End Of Tenancy Cleaning
price from
| £95 |
 Domestic Cleaning
price from
| £13.50 |
 House Cleaning
price from
| £13.50 |
 Office Cleaning
price from
| £13.50 |
*Price excluding VAT
*Minimum charge apply
This Complaints Procedure explains how customers can raise concerns about our carpet and upholstery cleaning services and how we will respond. We are committed to dealing with all complaints fairly, promptly and professionally, and to using feedback to improve our services across our service area.
We aim to provide a reliable, high quality cleaning service at all times. If something goes wrong, we want to know about it so that we can put it right and prevent it from happening again. Every complaint is taken seriously and handled in a confidential and respectful manner.
A complaint is any expression of dissatisfaction about our services, staff, communication, pricing clarity, or the way your enquiry or booking has been handled. This can include, but is not limited to:
Service quality issues, such as stains not treated as agreed, inadequate cleaning results, or damage allegedly caused during cleaning. Behaviour or conduct of cleaning staff or office staff. Scheduling problems, such as missed, delayed or incorrectly booked appointments. Concerns about invoices, charges, or information given before or after the service.
You can raise a complaint through any of the following methods:
Speak to our cleaning technician at the time of the visit, if it is safe and reasonable to do so. Contact our office team after the service, providing your name, address, date of service and a description of the issue. Use any standard contact method shown on our website or booking documentation. When making a complaint, please give as much detail as possible so we can understand the situation clearly. Photographs are helpful in cases involving visible results or alleged damage.
To investigate your complaint effectively, we may ask you to provide:
Your full name and service address. The date and approximate time of the service. A clear description of the problem and how it has affected you. Any relevant supporting information, such as photos, written notes, or details of previous conversations with our team. If you are raising a concern about damage, we may request images of the item and any professional opinions or repair estimates where appropriate.
We aim to acknowledge all complaints as quickly as possible. A member of our team will review the details and begin an investigation. In most cases, we will provide a full response within ten working days. If the matter is complex or requires further evidence or visits, we will keep you updated on progress and provide an estimated timeframe for a final response.
Once we receive your complaint, we will:
Review your account and booking records, including any notes from the technician. Examine any photographs or evidence you have provided. Where appropriate, contact the technician or staff members involved to obtain their account. Assess whether our service met our usual standards and any specific arrangements agreed with you before the visit. In some cases, we may ask to re-visit the property to inspect the work or the area of concern in person.
After our investigation, we will explain our findings and any steps we propose to resolve the issue. Depending on the nature of the complaint, outcomes may include:
Providing additional cleaning or re-cleaning specific areas at no extra cost where appropriate. Offering guidance on aftercare where results are affected by fabric condition, prior staining or wear. Agreeing a partial or full refund where we believe our service has not met the agreed standard and a re-clean is not suitable. Explaining why we consider the work to be in line with industry standards and our terms of service, where this is the case.
In many situations, a re-clean visit is the most effective way to resolve a service concern. A re-clean may be offered if:
The complaint is raised within a reasonable time after the service. The areas of concern are accessible and safe to work on. The issue is related to cleaning performance rather than permanent damage, wear or pre-existing conditions. The property has been maintained in a way that allows us to assess the original work accurately.
We will agree a suitable date and time for any re-clean and outline what will be done during the visit.
Some outcomes are influenced by factors beyond the control of any cleaning company, such as the age and condition of carpets or upholstery, previous cleaning or treatments, type of stain, or underlying damage. Where this is the case, we will explain our assessment clearly and provide honest guidance on what can realistically be achieved.
If you are not satisfied with the initial response, you may ask for your complaint to be reviewed by a senior member of our team. They will re-examine the details, any evidence, and the steps already taken, and will provide a final position on behalf of the company. This internal review is designed to ensure your concerns have been fully considered and that our response is fair and consistent.
All complaints are handled in line with our data protection obligations. The information you provide will be used only for investigating and resolving your complaint, training, and improving our services. We do not discuss your complaint with anyone outside the company unless required by law.
We monitor and review complaints on a regular basis to identify patterns, training needs, and opportunities to improve our carpet and upholstery cleaning processes. Feedback from customers helps us maintain a high standard of service across our operating area and supports ongoing staff development.
This Complaints Procedure is reviewed periodically to ensure it remains clear, fair and effective. We may update it from time to time to reflect changes in our services, working practices or legal requirements. The most current version will always apply to how we handle your complaint.
(66)
